We got to the airport, dropped off our car and just missed a shuttle and then waited about 20 minutes for the next one (not the 3 to 5 minutes that we were told when we were making our reservations).
But the kicker was when we got back. We called for their shuttle and then waited nearly 40 minutes until we were finally picked up. No explanation, no apologies.
When we went to pay the cashier there were a number of disgruntled users at the desk griping about various things. A number had booked through some third party booking agency. Both ladies working at the desk were surly and appeared not at all happy to be working there.
I heard both reps demand a printout showing proof of payment from two different customers who had booked through the third party agency. Both used the line that they were not psychic and needed the sheets to release their cars. I was kind of fine with the people needing the printouts, but the gratuitous nastiness, coupled with the long cold wait at the curb was a final straw.
In this day of computerized reservations the lack of modern procedures was a complete turnoff. The whole thing added up to something that I decided I wanted to warn everyone against. Pros: The cost of parking our car during a four day trip was just under what a round trip cab would have been. Cons: No repeat business here. The wasted time. The turmoil in the office. Mayday, Mayday, Waveoff.
February 3, 2007
We used Avistar to park for a recent trip. Upon return, the front passenger side window of my sister's brand new car was smashed, and the SUV's DVD player had been ripped out of the ceiling, DVD's stolen, whole SUV trashed. The employee's laughed at us when we told them they were responsible as they advertise a gated lot with security. They were extremely rude and acted like wise asses. It was obvious to us that this was an inside job, i.e., the employees there, and upon further investigation via their insurer, it was found that they have had numerous instances of this type happening at that location. Doesn't take a rocket scientist to figure out that the staff are the culprits! Pros: NONE!!! Cons: Their employees!
February 22, 2007
This place is crazy...first of all, it's not cheaper than JFK's long term parking, as long as you pass that 12am mark, you are charged for the full $15/day! Second of all, waiting for shuttle from the airport to the parking lot is just preposterous! You have to call at least two to three times, and each time, they'll tell you, the driver will be there in 10 to 15 minutes, and then you wait for another 30 minutes finally, it comes, and then when you arrive at the parking lot, you find out that your car is not there waiting for you! You have to wait another 30 minutes, so...seriously, just park at long term...much better... Pros: NOTHING Cons: EVERYTHING
April 25, 2007
Too slow on the airport pickup. Too rude on the telephone. Too slow at the counter. Then, overcharged. Yikes. Do not use these jerks, who I gave about 5 chances. DO NOT USE. Pros: Car not damaged. Cons: Airport pick up WAY to slow.
August 17, 2007
I have been using this lot for many years. The service is professional, the staff is excellent. Pros: Fast In and Out Cons: Hate it when they run out of the free coffee.
March 6, 2008
March 8, 2008
I have used Avistar 3 times. The fist time we drove right in and got our car checked in then waited and waited and waited for the shuttle to the airport. We kept being told that the shuttle was on its way back, a driver called out so they only had one they are so sorry blah blah blah. Since I was extremely early for my flight I was agitated but took it all in stride since I was going on vacation and didn
April 2, 2008
April 2, 2008
When I came back from my trip from phoenix, they pulled my car out and my GPS system was stollen from my car. When I contacted their insurer he told me it was my fault for leaving it in the car. The window was not broken so an employee took the keys and stole the gps. After talking to an employee he told me that this was the fourteenth GPS that was stolen. Somehow I have been denied by the claims department. I am going to appeal the denial and if that doesn't work they will be seeing me in small claims court. I encourage others to fight for there rights and maybe they will actually look into what employee or employees are stealing our property. Cons: Thieves (employees) and a claims department that doesn't take resposiblility.
April 7, 2008
I agree that the long waits and rudeness are a constant at this place, and i have used them several times. The final time was when someone stole a roll of quarters from the glove compartment. Pros: there are none Cons: the staff is from hell. Rude, liars, thieves.
April 8, 2008
Upon checkout vehicle was not ready even though it took me over 30mins to get back to site from terminal. representative was cold in checking me out, charging my cc without advising me of charges. Then refusing to give me express club discount until I insisted. Overall, service was horrible, vehicle was not washed as stated for express club member. HORRIBLE. Thats it for me. Pros: drivers Cons: everything else
April 26, 2008
than ever use this service again. 40 minute wait for the bus to the lot from the terminal and it was not even a busy time at the airport. Even though I called three times and gave them my ticket number, my car was not ready to go after the 45 minutes it took to get to the lot after I called. I had to stand in line for another 10 minutes as the staff seemed like they didn't care if anyone got there car. An hour after I called them, my car finally showed up. There had to be at least 10 other customers in the same situation and as irate as I was.
Saving a few dollars is just not worth it. Pros: NONE Cons: NO SERVICE< NO THOUGHT< NO CONCERN< NO ORGANIZATION
November 4, 2008
The service levels are now impressive - maybe there has been a change in management. Avistar is now my preferred option at JFK.
Pros: Shuttle service is quick to take one to the airport and bring one back to the car.
Cons: A snowed in car can take time to retrieve.
